Welcome to our store. Custom make is available. We will make the dress more beautiful for you. If you have any problems, please contact us freely.
1. Color:as picture,custom color
If you want dress color to be different color, please contact us.
Dress color =______________(you can choose from my color chart)
2. Size: standard size or custom size, if dress is custom made, we need to size as following
Shoulder to floor(without Shoes):_______cm/inch
Shoes Height:_______cm/inch(which you will wear to match this dress)
Nature Height(From top head to toe):_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
If the dress has sleeves, you can give us following measurements
3. Delivery time:
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.15-20 days
If you want to get the dress faster, please contact us, then we can arrange for you.:)
4, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
5, Shipping: by UPS or DHL or some special airline.
6, Payment: Paypal, bank transfer, western union, money gram and so on.
7, Return Policy:
1) Because each dress is hand-made, there will be 5%-10% difference between the product picture and the product you receive. ,if you request 100% same as the picture, please don t make payment. i am sorry for it.
2)We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems
3)If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4) If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
5)Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
8, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake, we accept returning.
5).The shipping method that we used for u then when u ship it back you must use the same one.if we ship the dress to you by DHL/UPS then you need to use this one too.
if you have any question please contact me freely !
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
DHL,TNT, UPS, Fedex etc. All dresses will be shipped via express. Normally you will receive your order in 3-7 days after it was shipped.
We ship to all over the world. If you can not find your country when check out, please contact us.
2. Delivery time:
Delivery Time = Processing Time + Shipping Time
Standard delivery: Within 20 days (From May to Dec) Around 25-30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
Rush delivery:Within 7-15 days.
If you need the dress urgently, you can choose the shipping way Rush delivery.Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.
We understand that each dress is important for each customer, but please note that our dresses are all made to order, once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below Please see details below:
- Order cancellation within 24 hours after the order is paid: full refund - Order cancellation from 24 to 72 hours after the order is paid: 80% product refund+full shipping fee - Order cancellation from 72 to 120 hours after the order is paid: 70% product refund+full shipping fee -Order cancellation beyond 120 hours after the order is paid：none refund+full shipping fee - Once the item has been shipped out, the order can't be canceled.
If you want to cancel your order, please email us at firstname.lastname@example.org. And we will get back to you with the amount to refund according to the above cancellation policy.
2.1. Return Policies In Brief:
1). Item can be returned within 7 days of delivery. 2). Original shipping is non-refundable. 3). All returnable items must be unwashed, unworn, and in original condition with their tags still attached. 4).Customized item is not supported to return.If you choose the custom size order,please check our measurement guide carefully,so that you can measure it right.
2.2. General Return Policies
2.2.1. You will receive full refund if the issue is caused by us (e.g. miss-shipped, defective, wrong items, etc.).
2.2.2.For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, event canceled, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (normally 30% based on the actual issue).
2.2.3. Due to different body shapes, if we make the correct size, but it is not fit. Full refund is not supported. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).
2.2.4. Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.
2.2.5.All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection 3 times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.
1) Please email to email@example.com within 7 days after you received the item, please enclose an explanation about the dress problems with photographs for the return. Returns will not be accepted without prior approval from Customer Service Department.
2) Once your return request is approved, we will provide you with a return address. You need to pay the return shipping fee. Please send the item(s) through your local post office and send us the tracking number.
3) All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
What will be a custom option (customized product)?
Custom color; Custom size; Customization; Choose or offer a color which is not the main shown picture color; Change back style which is not the original one; Unusual size: 00-0, 18-32; Offer a dress image (not from us) to customize, OEM, etc.
Bridal sizes typically run smaller than regular clothes. So if you usually wear a 4 in the states, it doesn't necessarily mean that you are also a 4 with us. Please compare your body measurements with our size chart before choosing your size.
Our size chart reflects body measurements, NOT dress measurements.
By standard size, extra 2 inches (ca.5 cm) will be added to dress length (based on Shoulder to Floor) to allow for shoes.
How to measure
Measurement tips for the perfect fit:
Get measured before placing an order:We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following measure guide below
Measurement requirements:Make sure you take your measurements barefoot.Do not measure over clothing expect undergarments.